FAQ's

Online chat is ready to answer any questions you may have on how to use or understand the information Argos Risk Surveillance provides. With over 24 scores, updated daily, you will always have current data available to make the right business decisions.

What is the difference between AR Scan and AR Surveillance?

AR Scan and AR surveillance are two very unique products offered by Argos Risk that can be used independently or in tandem with each other. AR Scan provides a one-time snapshot of all the companies you do business with and provides an over Credit risk rating that is scores as either low, moderate, or high risk. In addition to identifying overall credit risk, the individual business is scanned against the OFAC and the MSB list for any potential matches. Argos Risk takes AR Scan one step further providing NASIC codes for identifying high risk industries, as well as populating the businesses website URL to identify additional potential risk factors. AR Scan can be run at any frequency but is usually set up by a subscriber in an automated fashion, to re-scan on a monthly, quarterly, or annual basis. AR Surveillance provides daily monitoring and alerts. The unique value in AR Surveillance is the ability to proactively incorporate hundreds of data sources and synthesizes it into a simple to understand 1 to 100 scores. In addition, AR Surveillance offers daily alerts provide actionable insight into events on which you should be aware. Alerts include: Liens, Litigation, Lawsuits, Judgments, Mergers/Acquisitions, CFPB updates, Earning Updates, Changes in control, Changes in Ownership, Board of Director Changes, Sale of Assets, Stock and Bond Issue/Redemption/Repurchase, Changes in Business Health, Changes in overall Credit Risk, Changes in Payment Consistency.

Should I use Scan and Surveillance together?

With AR SCAN and AR SURVEILLANCE working together, you have the peace of mind knowing that your businesses are automatically evaluated on the level of risk and frequency that align with your internal policies and procedures. Evaluate your whole portfolio with AR SCAN; never miss an important change with any of the businesses you choose to load into AR SURVEILLANCE. AR Scan provides a one-time snapshot of all the companies you do business with and provides an over Credit risk rating that is scores as either low, moderate, or high risk. In addition to identifying overall credit risk, the individual business is scanned against the OFAC and the MSB list for any potential matches. AR Surveillance provides daily monitoring and alerts. The unique value in AR Surveillance is the ability to proactively incorporate hundreds of data sources and synthesizes it into a simple to understand 1 to 100 scores for comprehensive risk management.

What will Scan identify?

AR Scan provides a one-time snapshot of all the companies you do business with and provides an over Credit risk rating that is scores as either low, moderate, or high risk. In addition to identifying overall credit risk, the individual business is scanned against the OFAC and the MSB list for any potential matches. Argos Risk takes AR Scan one step further providing NASIC codes for identifying high risk industries, as well as populating the businesses website URL to identify additional potential risk factors. AR Scan can be run at any frequency but is usually set up by a subscriber in an automated fashion, to re-scan on a monthly, quarterly, or annual basis.

What is Argonomics™?

Argonomics™ is the analytical process powering Argos Risk Surveillance which blends multiple financial health data elements into easily understood and actionable credit decision information. The Argonomics™ metrics utilize proprietary and proven analytic tools derived from almost two decades of risk management experience.

Where Does the Underlying Data Come From?

Argos Risk Surveillance acquires its data from the premier providers of business information insight and market forecast data. Argos Risk obtains hundreds of unique data elements through continuous, automated data transmissions. Argos Risk Surveillance Subscribers select the businesses ("Accounts") to be monitored and evaluated from over 28 million companies contained in the Argos Risk Surveillance databases. Once selected, all of the pertinent business data is automatically loaded into our proprietary Argos Risk Surveillance data information warehouse. Once the data elements are loaded, we apply proprietary business rules and proven risk metrics developed through over 20 years of daily operating application—Argonomics™.

How can I use the Argonomics™ Scores in my business?

Argos Risk Surveillance tools allow you to systematically monitor your Accounts and receive timely alerts when changes occur to their Argonomics™ scores – whether those changes are derogatory or favorable. Critical information changes on any of your accounts is delivered directly to your AR Subscriber email address with links that allow you to access more detailed information on the Argos Risk Surveillance Dashboard describing why the alert was generated and providing suggested credit actions.

What are the limitations of the Argonomics™ Scores?

Assigning scores to businesses is not an exact science. Even though we use very sophisticated models and computer programs to predict the creditworthiness of a business, there is no guarantee or level of certainty that actual results may differ from projections or assessments. These scores should only be used as part of a comprehensive enterprise level credit and risk management strategy and should not be the sole criteria to restrict, deny or grant credit.

What should I do if I want to find out if there is more information available about an Account than shows on an Individual Account Report?

While we feel that the information in an Individual Account Report is a great tool for helping you assess the financial health of your business relationships, we also know that some of our Subscribers may from time to time want to know if there is even more information available about an Account. Assuming for example that you've requested information directly from your customer, such as a complete and up-to-date credit application, there is always the option of contacting Argos Risk Customer Service to determine if additional insight is available.

Can a non-technical person set this up?

Absolutely. No advanced technical skills are required. Our On-Boarding Wizard makes subscribing and adding accounts a breeze.

What are the hardware and software system requirements for Argos Risk Surveillance ?

The Argos Risk Surveillance Dashboard system requirements are as follows:

  • Operating Systems: Windows 2000 SP4, Windows XP SP2, Windows Vista, Windows7 or Windows8
  • Internet browser requirements: Internet Explorer 7.x and higher or Firefox 3.0x, Chrome and any other current conventional browser.
  • Report Viewing Software: Adobe Acrobat 7.0 and higher
  • Hardware - PC Specification: Pentium Processor - 500 MHz (min) /1.0 GHz & above (recommended), Main Memory (RAM) - 256 Mb (min) /512 Mb & above (recommended)

Can I have my Argos Risk Surveillance account open on more than one computer at a time?

Yes. The Argos Risk Surveillance platform supports multiple concurrent login's using the same user subscription.

I can't log into my account. I forgot my password. How can I recover it?

To recover your password, please click the "Forgot your password" link on the Account Log-in page. You will be prompted to enter the email address associated with your account. The password will be sent to the email specified in your operator profile. The password is case sensitive.

Will your system work on my iPhone, iPad or other tablets/PDA's?

Yes, Argos Risk Surveillance will perform well on most any device that runs conventional browsers.

Can I upload a list of accounts to monitor from my accounting software package or Excel?

Yes. By simply sending to Argos Risk Customer Service any Excel, csv or txt file containing a business name, address, city, state and zip code, large numbers of accounts can be uploaded into your Argos Risk Surveillance platform in a matter of minutes. Please call Argos Risk at 877-747-5411 for more information.

What are your Scheduled Hours of Availability?

Argos Risk Surveillance is available 24 hours a day, 7 days a week, except as otherwise indicated. Telephone and Chat support are available during standard office hours, (8:00 AM to 5:00 PM central time), Monday through Friday.

Will I be billed automatically each month?

Yes. When you subscribe for our paid service our system sets up automatic recurring payments on your account. Your credit card or bank account will be charged automatically at the beginning of the next billing cycle.

Can I add more Accounts to monitor after my initial onboarding?

Certainly! You can add more Accounts to your Watchlist at any time. Just click on My Watchlist.

Can I upgrade to a different tier or change my billing plan at any time?

Yes! You can switch service levels at any time directly through your My Account page. Any existing payments will be prorated as your new subscription level is enabled.

How do I cancel my subscription to Argos Risk Surveillance ?

Simply call us at (877) RISK 411 and speak with one of our customer service representatives during support hours. If you cancel your subscription, your subscription will remain active through the end of your subscription period with no refund of the unused portion of the month. You will still have the option of monitoring your own company for free. (See Terms and Conditions for details)

I see alerts on my Dashboard but don't receive emails alerts to my email address, how do I fix this?

To resolve the issue you can try one of the following options:

  • Check your spam-blocker and mailbox preferences to allow messages from our domain argosrisk.com. Also check your Junk email folder for Argos Risk Surveillance communications.
  • Contact your mail administrator if you are using a corporate mail server to check if messages from our domain argosrisk.com are accepted and routed correctly.
  • Try to use another email address provided by another service (e.g. your Gmail or Yahoo mailbox.) If you receive messages to this new email address successfully, then the issue seems to be related to your mail service.